Privacy Policy

1. Introduction

At Garnet ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SEO platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing and payment information
• Company information and business details
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you use the Service:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on the Service
• Referral sources and navigation patterns
• Performance metrics and usage statistics

2.3 Content Data

When you use our content generation and SEO analysis features, we may collect:

• Website URLs and domain information
• Content you upload or create using the Service
• SEO analysis results and performance data
• Keyword research and optimization data
• Usage metrics and consumption data for metered features

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain the Service
• To process transactions and manage subscriptions
• To track usage and enforce plan limits for metered features
• To personalize your experience and improve the Service
• To communicate with you about updates, features, and support
• To analyze usage patterns and improve performance
• To detect and prevent fraud or abuse
• To comply with legal obligations
• To generate insights and analytics for your SEO projects

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating the Service:

• Payment processors for billing and transaction processing
• Cloud hosting providers for data storage and server management
• Analytics providers for usage tracking and performance monitoring
• Email service providers for communication
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal subpoenas or court orders
• Government requests
• Investigations of illegal activities
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

5.1 Data Storage

• Your data is stored on secure servers with encryption at rest
• Data transmission is protected using SSL/TLS encryption
• Regular backups are performed to prevent data loss
• Data is retained only as long as necessary for the purposes outlined

5.2 Security Measures

• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• Account data is retained while your account is active
• Usage data and metrics are retained for billing, analytics and improvement purposes
• Payment information is retained as required for tax and accounting purposes
• Deleted data may be retained in backups for up to 90 days

When data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending you an email notification
• Providing an in-app notification

Your continued use of the Service after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days.

14. Complaints

If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.